Terms & Conditions
Last Updated: 19/08/2025
Welcome to REBALL, an elite football player development company. By accessing or using our services, including booking training sessions via our website, you agree to the following Terms and Conditions.
Contact Us1. General
These Terms & Conditions apply to all users who book training sessions, participate in our programs, or access our services.
We reserve the right to modify these terms at any time. Continued use of our services implies acceptance of any changes.
2. Booking & Payments
All bookings must be made through our official website or authorized representatives.
Full payment must be made at the time of booking.
Prices for training sessions may vary and are subject to change without prior notice.
3. Code of Conduct
Participants are expected to follow our training guidelines and respect coaches, staff, and fellow players.
Any misconduct, including abusive behavior or failure to comply with instructions, may result in suspension or expulsion from our programs.
4. Health & Safety
Participants must disclose any medical conditions before booking.
REBALL is not liable for injuries sustained during training, though all reasonable safety measures will be taken.
Parents/guardians of minors must ensure their child is fit to participate.
5. Liability & Disclaimers
REBALL shall not be held responsible for any personal injury, property damage, or losses incurred during training sessions.
We do not guarantee specific performance improvements through our training programs.
6. Termination of Service
We reserve the right to refuse or cancel services to anyone violating these terms.
CANCELLATION POLICY
1. Client Cancellations
Clients who purchase a 121 session may cancel or reschedule a session up to 48 hours before the scheduled time for a full refund or credit.
Clients who purchase a group session may cancel for a full refund or credit or reschedule for a discounted 121 session up to 48 hours before the scheduled time.
Cancellations made within 48 hours of the session will not be eligible for a refund, except in cases of medical emergencies (proof required).
No-shows will result in full payment being retained with no refund or credit.
2. REBALL Cancellations
If we need to cancel or reschedule a session due to unforeseen circumstances (e.g., bad weather, coach unavailability), clients will be offered:
- A rescheduled session at no extra cost, OR
- A full refund or credit for future bookings.
3. Refund Process
Approved refunds will be processed within 7-10 business days through the original payment method.
PRIVACY POLICY
Effective Date: 19/08/2025
At REBALL, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you book training sessions or interact with our website.
1. Information We Collect
Personal Information: Name, email, phone number, address, age, and emergency contact details.
Payment Information: Securely processed through third-party providers (we do not store payment details).
Health Information: Any medical conditions relevant to training safety (voluntarily provided).
Usage Data: Information about your interactions with our website and services.
2. How We Use Your Information
To process bookings and payments.
To communicate session updates, offers, and important information.
To improve our services based on customer feedback and analytics.
To comply with legal and regulatory requirements.
3. Data Protection & Security
We implement security measures to protect your data from unauthorized access.
Your data will not be shared with third parties, except for essential service providers (e.g., payment processors).
4. Cookies & Tracking
Our website uses cookies to enhance user experience and analyze website traffic.
Users may disable cookies through their browser settings, though some website functions may be affected.
5. Your Rights
You have the right to request access, correction, or deletion of your personal data.
To make any such requests, please contact us at harry@reball.uk.
6. Updates to This Policy
We may update this policy periodically. Continued use of our services implies acceptance of any changes.
Questions About These Terms?
If you have any questions about our Terms & Conditions, Cancellation Policy, or Privacy Policy, please don't hesitate to contact us.